The SIBIS survey asked citizens whether they prefer to use the Internet for their car registration and those who prefer to use the Internet for this service were asked whether this service was available online in the region where they live (as far as they know). If they thought that the service was available online, they were asked if they had ever tried to use this online car registration service. In general people are willing to use this service online. The low (awareness of) availability of this online service can mean two things: either this service is not available online or people are not aware of its availability, as car registration is not a service that citizens need to use very often. Very few citizens tried to use this online service.