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No. 45 Preferences, availability and usage of the Internet for personal document issues

Would you prefer to use the Internet for requests for passport, driving license or other personal documents and is it possible to use it in the area you live and have you ever tried using it?

Base: Regular Internet users, weighted column percentages
Questions: K1, K2, K3
Sources: SIBIS GPS 2002, SIBIS GPS-NAS 2003

Requesting and obtaining personal documents such as passports and certificates has up to now usually required citizens to contact public authorities by mail or in person. At this time, citizens do not report a high preference for using this service online, as shown by the 50% or lower preference. Even when preference for this service is relatively high, this may not correlate with high usage. As (awareness of) availability of this online service is very low, very few people have ever tried using this online service.

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