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No. 50 Disadvantages of public online services

Are public services on the Internet as safe as the traditional way?

Base: Regular Internet users, weighted column percentages
Questions: K4e
Source: SIBIS GPS 2002

One of the disadvantages of online public services could be that citizens believe online services to be less safe than the traditional way of carrying out these transactions with government. Indeed, concerns about safety do exist: More than half of all EU citizens are (at least somewhat) concerned about the safety of online services compared to the traditional way for doing the same. Such concerns are particularly prevalent in Spain and Sweden – a correlation with the actual penetration of eGovernment does not seem to exist.

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